Help

Glossary

  • BiniGuide

    A BiniGuide is an ambassador of their city and their passion. They are passionate and dedicated locals who want to share their stories and experiences with likeminded people from all around the world. Whether it is by offering guided tours of their city, or by offering visits to unique restaurants, shops, and other interesting places around the city, a BiniGuide understands the value of authenticity. Above all, a BiniGuide aims to provide memorable experiences.

  • Experience

    An Experience is the offer of the BiniGuide. It can be anything from a guided tour of the city in an hour, to a visit to a particular restaurant or museum, to an outdoor activity. It is ultimately up to the BiniGuide to decide what kind of Experience they want to offer to their Travellers.

  • “Around Me Now”

    Around Me Now is an instant booking function of the App that allows Travellers to see Experiences that are currently available around them, or around any location they specify. Travellers can use this function to instantly book an Experience on the same day, or even in the same hour. Around Me Now Experiences can be booked maximum 24 hours in advance.

  • BiniHive

    The BiniHive is a dedicated support forum where BiniGuides can chat and exchange stories and information. Our team is also available for answering any questions BiniGuides might not be able to resolve among themselves. BiniGuides are provided with full access to the BiniHive once they have successfully attended the Digital Workshop.

  • BiniManual

    The BiniManual is an informative handbook that contains everything there is to know about being a remarkable BiniGuide. It contains practical information, for example how to build a profile or how to create and conduct experiences, as well as general information about LocalBini and its values. Overall, the BiniManual is intended to complement the digital workshop by extrapolating on what being a BiniGuide entails and by providing advice on how to create and conduct memorable Experiences.

  • Booking Request

    A Booking Request is a request a Traveller sends to the BiniGuide when they want to book a particular Experience. Travellers should keep in mind that once their booking request is accepted by the BiniGuide, the Experience will be booked for the date and time they have requested.

  • Pending Request

    A Pending Request is sent to the BiniGuide once a Traveller requests to book their Experience. Once a BiniGuide receives a Pending Request, they have 48 hours to accept it.

  • Incoming Experience

    An Upcoming Experience is when the BiniGuide accepts the Pending Request of the Traveller. It denotes a mutual agreement between the Traveller and the BiniGuide that the Experience will take place on the date and time requested.

  • BiniTreat

    A BiniTreat is a small gift or a surprise the BiniGuide must provide to their Travellers to make their Experience even more memorable. Ideally this should be an item and not an activity, such as a small souvenir or a local pastry.

  • Digital Workshop

    The Digital Workshop is an informative workshop that BiniGuides need to successfully attend in order to obtain access to the LocalBini platform and start creating their own Experiences. The workshop is available on the BiniHive and provides essential information on how to be a remarkable BiniGuide. To ensure the quality of our BiniGuides and the Experiences they offer, the workshop includes a short test that the BiniGuides need to pass before obtaining access to the platform.

Help For Travellers

Help for BiniGuides

  • Becoming a BiniGuide

    • What is a BiniGuide?

      A BiniGuide is an ambassador of their city and their passion. They are passionate and dedicated locals who want to share their stories and experiences with likeminded people from all around the world. Whether it is by offering guided tours of their city, or by offering visits to unique restaurants, shops, and other interesting places around the city, a BiniGuide understands the value authenticity. Above all, a BiniGuide aims to provide memorable experiences.

    • Who can become a BiniGuide?

      Anyone with a passion and a strong desire to share their passion can become a BiniGuide. It can be a person of any background and of any profession. The only restrictions are that the BiniGuide must be at least 18 years old, and have a good working level of English, since all Experiences have to be available in English.

    • Why should I Become a BiniGuide?

      Becoming a BiniGuide means:

      • Sharing your Passion for your City
      • Meeting like-minded People from all around the World
      • Getting Paid to offer people authentic Experiences
      • Gaining Amazing new Skills.
    • How can I register to Become a BiniGuide?

      We are looking for passionate and dedicated locals who partake in our mission to offer people experiences that go beyond travelling. You can sign up to become a BiniGuide in 3 simple steps: 1) Fill in the “Become a BiniGuide” form at the top of this page 2) If we are interested, we will call you to get to know you a little bit better 3) If the conversation goes well you will receive an invitation to our Digital Workshop!

    • What is the Digital Workshop?

      The Digital Workshop is an informative workshop that BiniGuides need to successfully attend in order to obtain access to the LocalBini platform and start creating their own Experiences. The workshop is available on the BiniHive and provides essential information on how to be a remarkable BiniGuide. To ensure the quality of our BiniGuides and the Experiences they offer, the workshop includes a short test that the BiniGuides need to pass before obtaining access to the platform.

    • How can I attend the Digital Workshop?

      To attend the Digital Workshop you first need to register to Become a BiniGuide.

  • Using the Platform

    • How can I login?

      You need to already have an account on our platform in order to login. Having a BiniGuide account is only possible once you have successfully attended the Digital Workshop.

      Web

      The login button is located on the topright corner of the homepage. [screen capture]

      App

      The login button is located on the sidemenu that is accessible from the homepage of the App. To view the side menu swipe a finger from the righthand side of the screen, or press the Profile button on the far right of the bottom bar. [screen capture]

      If you cannot see the login button, it most likely because you are already logged in.

    • How can I logout?

      Web

      On the top right corner of the homepage, click on your name to make the side menu appear, and then click logout.

      App

      The logout button is located in the settings page. The setting page is accessible from the sidemenu, which you can reach from the homepage of the App by either swiping a finger from the righthand side of the screen, or by pressing the Profile button on the far right of the bottom bar.

    • How can I retrieve my password?

      You will find the option to reset your password in the login form, which is located on the side menu. Once you input your email address you will receive an email containing a link to reset your password. If you do not receive this email, check your spam folder, and then retry, making sure that you are inserting the right email address.

    • How can I change my password?

      Web

      At the end of your profile page, in the Authorization section, you will find the option to change your password. You can directly access it here: https://localbini.com/guide/profile

      App

      Tap on your profile picture in the side menu to open your public profile. From there you can tap on the Edit button on the top left side of the screen to edit your profile from your phone’s browser.

    • What does the Dashboard do?

      The Dashboard gives you an overview of your account. It is composed of several parts:

      App

      “I’m Available Now” is meant for you to indicate that you are available for instant booking for a set time (max. 24h). Once activated, you can see the remaining time before it is deactivated again. You can change it or deactivate it any time by tapping on it.

      App Web

      The Overview Widget tells you how many Pending Requests and Upcoming Experiences you currently have.

      Web

      The Calendar Widget gives you an overview of the events of the month. When you click on it you will be directed to the C alendar.

      Web

      The Balance Widget shows you your current balance.

      App

      The Live Experience card appears on the App's Dashboard once have you started an Experience by scanning the Traveller’s QR code. It allows you to keep track of time and to end the Experience by scanning the Traveller’s QR Code at the end of the Experience.

      App Web

      Pending Request cards allows you to see your booking requests and accept (or decline if absolutely necessary) instantly. Click on a Pending Request card to see more details and interact with it.

      App Web

      Upcoming Experience cards allow you to see your confirmed bookings and access their details by pressing on the card. From there you will be able to call and chat with the Traveller as well as start the Experience by scanning the Experience Start Code.

      App

      The Tab Bar is comprised of five icons, it allows you to navigate between the Home Screen, your Experiences, your Calendar, the Messenger, and open up the Side Menu.

      Web

      Share your Passion, Create an Experience is a shortcut for creating new experiences in one click. Alternatively, you can go in the E xperiences tab and click on Create an Experience.

      Web

      A button to access your Past Experiences is available at the bottom of the page. The same function is available in the App when you tap on History on the side menu.

    • Where can I see Pending Requests?

      Pending Requests are available as cards on your Dashboard. You can find them both on the Website and on the App. Click on them to view your Pending Requests’ Details.

    • Where can I see Upcoming Experiences?

      Upcoming Experiences are displayed as cards on your Dashboard, both on the Website and on the App. Click on them to see your Upcoming Experiences’ Details.

    • What is the function of the Calendar?

      The Calendar is a useful tool that helps you better organize yourself. It shows you Pending Requests and Upcoming Experiences, and allows you to set you “Unavailability” to indicate specific times during which you are not available for bookings. When you set an Unavailability, you will not appear in the search results and Travellers will not be able to book your Experiences for that specified time. If however you activate the “I’m Available Now” function, to set your availability for instant bookings, this will override the Unavailabilities defined in your Calendar. This means that your Experiences will be available for booking both in “Around Me Now” (instant booking) and in the regular search mode, during the time “Around Me Now” is activated.

    • What is the purpose of the Messenger?

      The Messenger is one of the most efficient, fast, and easy ways to communicate with your Travellers and the LocalBini Support Team. You can use the Messenger to communicate with a Traveller as soon as he has sent you a booking request.

  • Building your Profile

  • Creating an Experience

    • How can I create an Experience?

      Creating an Experience is a userfriendly process that is intended to give BiniGuides the flexibility required to make their Experiences as authentic as possible.To create an Experience on our platform you must first login using your BiniGuide account details. You will find the “Create an Experience” button at the bottom of your Dashboard. Alternatively, you can go the Experience tab, and click on “Create a New Experience”.

    • What kind of Experience can I offer?

      We encourage BiniGuides to draw on their own passion and knowledge when creating Experiences. Remember that the goal is to provide unique and authentic Experiences that will open Travellers’ eyes and help them discover cities from an insider’s perspective. The kind of Experience you choose ultimately depends on your own interests and field of expertise.

    • What can an Experience include?

      The activities you choose as part of your Experience should be based on your own interests and values. It can be anything from a guided tour of the city in an hour, to a visit to a particular restaurant or museum, to an outdoor activity. You should really try to draw on your areas of expertise to ensure the high quality of your Experience. Furthermore, when creating an Experience you should consider cultural and religious specificities, and try to make your experience as accessible as possible. Our final recommendation is that you dare to be original, dare to be authentic, and most of all dare to be yourself because what ultimately differentiates you as a BiniGuide is your own unique personality.

    • How long should an Experience last?

      An Experience can last from 30 minutes to 24 hours. When setting the duration, BiniGuides should take into account the time required for the activities, transportation time, waiting lines, lavatory breaks, refreshments, etc. To increase your chances of bookings, we advise you to vary the duration of the Experiences you are offering. You may even offer a short and long version of the same Experience.

    • What should I include in the description of the Experience?

      In the description of the Experience you should enlighten the traveller on what exactly it entails. Describe the activities involved, as well as food and beverage breaks if included. Be as specific and accurate as possible, and do not under any circumstance intentionally mislead your Traveller. It would also be a good idea for you to include a short explanation of why you chose to offer this particular Experience.

    • What should I include as Requirements?

      The Requirements section is where you should indicate if your Travellers needs to bring along specific items that are essential to their participation in the Experience (i.e. equipment, or a particular type of shoes). Please keep in mind that your Travellers will have to carry these items throughout the Experience, so you should only include items that are practical to carry around.

    • What kind of picture should I use for my Experience?

      You should choose a high quality photo that accurately represents your Experience. The picture can be retrieved from online sources, and need not be a “realtime” photo from the Experience itself. You should never choose a photo that may mislead Travellers with regards to the contents of your Experience. Please refer to the profile picture guidelines in the terms & conditions regarding the content restrictions.

    • What is a BiniTreat?

      BiniTreat is a small gift or a surprise the you must provide to their Travellers to make their Experience even more memorable. Ideally this should be an item and not an activity, such as a small souvenir or a local pastry. You should consider the cost of this treat when calculating your base price, as the BiniTreat should not come at an additional cost for the Travellers.

    • What is meant by Personal Pickup?

      Personal pickup means greeting your Travellers at their desired location by any means available, and escorting them to the location where the Experience will begin. If you wish to provide this service, you should indicate it in Included Features and Services.

    • How much can I charge for my Experience?

      It is ultimately up to the BiniGuide to decide how much he or she wants to charge for an Experience. As quality is the key component of all the Experiences offered on the LocalBini platform, it is essential that the cost of the Experience is proportional to the quality. The total price of your Experiences is your base price, plus Included Features and Services.

    • How much commission does LocalBini take?

      LocalBini charges 19% commission on the total price of an Experience. For example, if your Experience costs 100.- , the commission charged will be 19.- . For your convenience, we withdraw the commission directly, meaning that in the aforementioned case you would receive 81.- .

    • Do I have to cover all the costs of the Experience?

      Travellers are not required to pay for anything during the Experience. Therefore, if your Experience includes any additional costs, i.e admission tickets, transportation, food and beverages, you should include these costs in the Included Features and Services. This cost will be added to the base price of the Experience.

    • How do I decide my base price?

      The base price represents your main remuneration. When estimating this price you should take into account the uniqueness of your offer, the added value of your knowledge and expertise, the cost of your BiniTreat, and the overall time and effort you will invest in creating and conducting this Experience. Keep in mind that the base price is fixed and does not changing according to the number of people participating in an Experience.

    • What are Included Features and Services?

      This is where you should list all costs included in your Experience, such as food, gas, transportation, tickets, admissions, and any other extras. This cost will be added to the base price of the Experience. Make sure you do not omit something, as the Traveller is generally not expected to pay anything during the Experience itself. If you are providing an activity that includes a cost limit, i.e. restaurant visit you should customize the title of your service to indicate that. For example, if you are only paying 30 euros per person at a restaurant, your title should read: Restaurant (up to 30 euros). The Included Features and Services are calculated per person.

    • In what language can I do the Experience in?

      When creating an Experience, you only have the option to chose among the languages you have already indicated you can speak when you created your profile. By default, all Experiences must be available in English.

    • How many people can participate in an Experience?

      Depending on the activities your Experience involves, the number of people who can participate may vary. Please be aware that for noncertified guides (i.e. BiniGuides who have no official diploma and no experience as tour guides) the maximum number of people allowed is six. BiniGuides who provide an official guide certification from a recognized body can offer Experiences to a larger number of participants.

    • What is meant by preparation time?

      In the preparation time you should indicate the minimum notice you will require before conducting an Experience. Try to be as realistic as possible and factor in potential causes for delay, such as delays due to traffic, time required for purchasing tickets, time required for you to get to the start location of your Experience etc.

    • How long must an Experience last?

      An Experience can last from 30 minutes to 24 hours.

    • How can I calculate the duration of my Experience?

      When calculating the duration of your Experience you must take into account external factors such as different walking paces, queues, traffic etc. A good way to estimate the duration of your Experience is to test it by walking it out beforehand.

    • How do I determine the Availability of my Experience?

      When choosing the Availability of your Experience, you need to indicate on which hours, days, or weeks you want to conduct your Experience. When setting your Experience’s availability, you should also consider external factors, such as opening times. For example, if you are offering a museum tour you should check the opening times of that museum. If you are offering a visit to a swimming pool that is only open during the summer you should indicate this in seasonal availability. Make sure to provide accurate information as this will affect the quality and ratings of your Experience. Your Availability is also important for the Around me Now function of the App.

    • What is Seasonal Availability?

      In seasonal availability you can indicate the period of time during which your Experience will be available. For example, if you are offering an Experience in a swimming pool that is only open during the summer, you must indicate that the Experience is only available from June to August.

    • What does weather sensitive mean?

      You should indicate that your Experience is weather sensitive if you believe that weather conditions will affect the quality, or even your possibility of you offering your Experience.

    • Why can’t I submit my Experience?

      If you cannot submit your Experience, it is most likely because you have not completed all the required fields. To amend this, you should review your Experience and check if there are any incomplete fields. You will also see a notice at the top of the page warning you that you have not provided all the necessary details. Once you have completed everything, try submitting again. You can always save your Experience as a draft and complete it a later stage.

  • Managing your Experiences

    • How can I monitor the status of my Experience?

      Once you submit an Experience, it has to be reviewed and validated by our team. You can view the status of your Experience in the second tab, below the title of your Experience, or at the top of the Page when you click to view a specific Experience.

    • Can I modify an Experience once it has been listed?

      Once listed, you can still make amendments to your Experience. To do so, click to view your Experience, and click on the “modify” at the top of the page. Please keep in mind that any modifications to your Experience have to be reviewed and validated by our team, before your Experience can be publicly listed again.

    • Can I unlist my Experience?

      Once you have listed an Experience you have the option to “Unlist” it. You can do so by clicking to view your Experience, and then selecting “unlist” at the top of the page. Please keep in mind that this does not mean that Pending Requests and Upcoming Experiences will be cancelled as well. It simply means that your Experience is no longer visible to the public, and that there is no possibility of new bookings.

    • Why is my Experience listed as a “draft”?

      If your Experience appears as a draft, it either means that you are still working on it, or that you have left some fields uncompleted. To submit your Experience you must first enter all the required information and then click on submit. Another possibility, is that your Experience has been reviewed and returned as a ‘draft’ with comments by our team on how it can be improved, before it can be listed.

    • What does it mean if my Experience is “Sent for Review”?

      If your Experience appears as ‘sent for review’ it means that you have successfully submitted your Experience, and it will soon be reviewed by our LocalBini team.

    • What does it mean if my Experience is “Under Review”?

      If your Experience appears as ‘under review’ it mean that our team is in the process of reviewing your Experience.

    • How will I know if my Experience has been validated?

      To see if your Experience has been validated, login to your BiniGuide account, open the Manage my Experiences tab, and check the status of your Experience. If it appears as “Listed” it means that your Experience has been validated by our team.

    • What is a Pending Request?

      A pending request is a request sent by a Traveller who wants to book your Experience. Once you receive a request, you have 48 hours to accept it.

    • How will I know if I have a pending request?

      You will be notified as soon as you have a Pending Request. You can view your requests on your Dashboard, as well as on your Calendar. When you click on the Pending Request you will see all the details of the request, including date and time and Traveller specifications. Click on the Pending Request to accept or decline it, as well as to chat with your Travellers.

    • How long do I have before I have to accept a request?

      Once you receive a request, you have 48 hours to accept it. If you do not accept it within 48 hours, the request will be automatically declined.

    • How do I accept a Pending Request?

      To accept a Pending Request, you must view the Request, either by going on your Dashboard or on your Calendar, and then click on “accept” at the end of the page.

    • Can I decline a Pending Request?

      Declining a request is strongly discouraged, as we want to accommodate the needs and wishes of our Travellers as much as possible. You should only decline a request if there is no alternative option.

    • What if my Traveller requests an Experience on a Public Holiday?

      If it is not possible for you to provide the Experience on a Public Holiday you should inform your Traveller that it is not possible for you to conduct the Experience on that day. The Traveller is then expected to cancel their request, and send a new request for a different day.

    • What is an Upcoming Experience?

      An Upcoming Experience is when you accept a Pending Request sent by a Traveller. This means that you have agreed to conduct the Experience the Traveller has requested, at the specified time and date.

    • What should I do once I receive an Upcoming Experience?

      Once you accept a Pending Request, it will be automatically added to your Calendar as an Upcoming Experience. Keep in mind that as soon as you have accepted the Traveller’s request, the telephone number of the Traveller will be made visible to you, and your own number will be made visible to the Traveller. You can therefore either contact the Traveller by phone, or via the Messenger. Ideally, you should contact your Traveller within 24 hours to confirm the dates and time of the Experience and try to get to know them better.

  • Other Tools and Functions

    • How can I promote my Experience?

      You can promote your Experience through selected social media channels as soon as your Experience is listed. To promote it on the App, you can use the sharing function and choose the social media channel you would like to promote your Experience on. To promote it on the website, you must login to your BiniGuide account and the “Experiences” tab. There, you will find the option to select which social media platform you would like to share your Experience on.

    • Why is the Calendar useful?

      You can use the Calendar to indicate your personal Unavailability and to view Pending Requests and Upcoming Experiences. Your Unavailability is shown in grey, Upcoming Experiences are shown in yellow, and Pending Requests are shown in white.

    • How do I use the Unavailability function?

      Indicating your Unavailability essentially gives you complete control over your schedule. You can use the Unavailability tool to indicate particular hours, days, or weeks during which you will not be available to offer your Experience. This is where you should indicate any appointments or engagements that come up. It is important that you add any upcoming appointments or engagements to your calendar, so that you do not receive booking requests for that time. For example, if you are offering an Experience on Saturday evenings, but have a birthday party coming up on one particular Saturday evening, you should indicate on your personal calendar that you are unavailable that evening.You also have the option of setting a Recurring Unavailability, and adding a label to provide further information. For example, if you are offering an Experience on weekends, but have an appointment every Saturday at 10 a.m. you can set a recurring unavailability for that time under the label ‘appointment’. Your Unavailability is shown on the Calendar in grey.

    • How is the availability I indicate in the Calendar different to the availability I indicated when I created the Experience?

      The Calendar allows you to have complete control over your schedule. While, when creating an Experience you may have indicated that you can offer it every Saturday, it might be the case that on one particular Saturday you have an important engagement. The Unavailability function in the Calendar allows you to indicate that engagement, so that you do not receive booking requests for that particular Saturday.

    • How can I see Upcoming Experiences on the Calendar?

      Upcoming Experiences are shown on your Calendar in yellow.

    • How can I see Pending Requests on the Calendar?

      Pending requests are shown on your Calendar in white.

    • What is Around Me Now?

      Around Me Now is a function of the App that allows Travellers see Experiences that are currently available around them, or around a specific location they have selected. Travellers can use this function to instantly book an Experience on that same day, or even in that same hour. Around Me Now Experiences can be booked from maximum 24 hours in advance.

    • How can I become available for the Around Me Now Function?

      For your Experience to be listed on the Around Me Now Function, click on “I’m Available Now” in the App Dashboard. For this function to work, you must also enable GPS tracking so that the App can calculate your distance from the location the Traveller is searching for.

    • What happens when I select “I’m Available Now”?

      When you choose to display yourself as Available Now, your experience will be listed when the Traveller use the Around Me Now function near the starting location of your Experience. If you choose to activate this function you should expect to receive bookings at any moment, and remain available for conducting an Experience at any given time.

    • Can I decline an Around Me Now request?

      Around Me Now requests can be declined, but we recommend that BiniGuides do not decline requests unless absolutely necessary.

    • How much notice will I given before an Around Me Now Experience?

      The amount of notice you are given before an Around Me Now Experience depends on the preparation time you indicated when you created the Experience. For instance, if you have indicated that an Experience requires only ten minutes preparation time, then you will receive a minimum of ten minutes notice before the start of an Experience.

    • How much time do I have to respond to an Around Me Now Request?

      When you receive an Around Me Now Request you generally have to up to one hour before the Experience the latest to respond. If you receive a request to conduct an Experience within one hour or less, then you have up to the start of the Experience to respond.

    • How can I contact Travellers?

      In the third tab of your BiniGuide Account page you will find the Messenger, which is a dedicated chat space. You can use this function to get in touch Travellers who have requested a booking, before and after you accept their booking request.

    • How will I know if a Traveller is trying to contact me?

      If a Traveller is trying to contact you, you will receive a notification. The type of notification you receive depends on your indicated preferences.

    • What is the purpose of the messenger (third tab)?

      The third tab of your BiniGuide Account page allows you to get in touch with Travellers who have requested a booking so that you can get to know them better. We advise you to start a conversation with your Travellers as early on as possible. It is highly likely that the Travellers will contact you themselves once they have requested a booking. They may use this opportunity to get to know you better, or ask any questions they have regarding the Experience. We strongly advise you to to acknowledge their message within 24 hours and provide a response within 48 hours the latest. In your response, try to be as helpful as possible. Keep in mind that the better service you provide to your Travellers, the better your ratings, thus the better your chances for more bookings. Also, when chatting with your Traveller you should try to maintain a friendly and polite tone, while keeping in mind that English may not be the first language of your Traveller.

    • What is the BiniHive?

      The BiniHive is a forum where BiniGuides can find useful information, as well as chat and exchange tips and information with each other. Our team is also available for answering any questions the BiniGuides cannot resolve amongst themselves. You will receive full access to the BiniHive once you have successfully attended the digital workshop.

    • How can I access the BiniHive?

      You will receive full access to the BiniHive once you have successfully attended the digital workshop. You will receive an email notification to setup your account once you pass the digital workshop test.

  • Preparing for an Experience

  • Conducting an Experience

  • Payment

    • When and how will I be paid for my services?

      Payment from the Travellers is collected through a Paypal service called Braintree. The Traveller’s credit card will be charged 24 hours after the Experience is over. The amount will then be added to your LocalBini balance.

    • How can I withdraw money from my account?

      You can choose to withdraw the money from your LocalBini account and have it transferred to your bank account by going to your LocalBini profile page. Keep in mind that in the first few months following our launch, we will be processing transactions manually. Therefore, even though you can withdraw your money at any point during the month, the money will be transferred to your account on the 25th of each month. To receive your balance regularly, make sure to click to withdraw your money by the 20th of each month the latest, so that you receive your money by the 25th. Once our process is automated, you will be able to receive your money more frequently.

    • Do I have to declare the money I earn through LocalBini?

      We require all BiniGuides to declare any income generated via our marketplace and be fully compliant with relevant and applicable tax regulations.

    • How much commision does LocalBini charge?

      LocalBini charges 19% commission on the full amount of the transaction, including VAT.

  • Feedback and Follow-Up

Safety and Emergency Procedures

At LocalBini, we take the safety of our Travellers and BiniGuides very seriously. That is why we have a dedicated Safety and Emergency section of the BiniHive to assure the safety of both Travellers and BiniGuides. Go to our safety section on the BiniHive.

Emergency Contacts

Paris

Emergency doctors (SOS Médecins): +33 1 43 37 77 77
SAMU (Ambulance): 15
Police: 17
Fire: 18
General Emergency: 112 (EUwide emergency number)