Help

Glossary

  • BiniGuide

    A BiniGuide is an ambassador of their city and their passion. They are passionate and dedicated locals who want to share their stories and experiences with likeminded people from all around the world. Whether it is by offering guided tours of their city, or by offering visits to unique restaurants, shops, and other interesting places around the city, a BiniGuide understands the value of authenticity. Above all, a BiniGuide aims to provide memorable experiences.

  • Experience

    An Experience is the offer of the BiniGuide. It can be anything from a guided tour of the city in an hour, to a visit to a particular restaurant or museum, to an outdoor activity. It is ultimately up to the BiniGuide to decide what kind of Experience they want to offer to their Travellers.

  • “Around Me Now”

    Around Me Now is an instant booking function of the App that allows Travellers to see Experiences that are currently available around them, or around any location they specify. Travellers can use this function to instantly book an Experience on the same day, or even in the same hour. Around Me Now Experiences can be booked maximum 24 hours in advance.

  • BiniHive

    The BiniHive is a dedicated support forum where BiniGuides can chat and exchange stories and information. Our team is also available for answering any questions BiniGuides might not be able to resolve among themselves. BiniGuides are provided with full access to the BiniHive once they have successfully attended the Digital Workshop.

  • BiniManual

    The BiniManual is an informative handbook that contains everything there is to know about being a remarkable BiniGuide. It contains practical information, for example how to build a profile or how to create and conduct experiences, as well as general information about LocalBini and its values. Overall, the BiniManual is intended to complement the digital workshop by extrapolating on what being a BiniGuide entails and by providing advice on how to create and conduct memorable Experiences.

  • Booking Request

    A Booking Request is a request a Traveller sends to the BiniGuide when they want to book a particular Experience. Travellers should keep in mind that once their booking request is accepted by the BiniGuide, the Experience will be booked for the date and time they have requested.

  • Pending Request

    A Pending Request is sent to the BiniGuide once a Traveller requests to book their Experience. Once a BiniGuide receives a Pending Request, they have 48 hours to accept it.

  • Incoming Experience

    An Upcoming Experience is when the BiniGuide accepts the Pending Request of the Traveller. It denotes a mutual agreement between the Traveller and the BiniGuide that the Experience will take place on the date and time requested.

  • BiniTreat

    A BiniTreat is a small gift or a surprise the BiniGuide must provide to their Travellers to make their Experience even more memorable. Ideally this should be an item and not an activity, such as a small souvenir or a local pastry.

  • Digital Workshop

    The Digital Workshop is an informative workshop that BiniGuides need to successfully attend in order to obtain access to the LocalBini platform and start creating their own Experiences. The workshop is available on the BiniHive and provides essential information on how to be a remarkable BiniGuide. To ensure the quality of our BiniGuides and the Experiences they offer, the workshop includes a short test that the BiniGuides need to pass before obtaining access to the platform.

Help For Travellers

  • My Account

    • Do I need to register to use the App?

      No, you do not need to register to use the LocalBini App. While you have the option to do so, registration is only required when you are booking an Experience.

    • Do I need to register to book an Experience?

      Yes, you do need to register to book an Experience. When you click to book an Experience you will be asked to register by entering the required information. This information will be stored in your personal account. If you registered on our platform before booking, you will not need to provide your information a second time.

    • How can I register?

      You can either register while booking an Experience, or by going to the login page, which is accessible from the side menu of the app. From there, you can connect using your Facebook or Google account, or you can tap on the button to Register. Once you click on register, fill in the required fields to create your account.

    • How can I log in?

      The login button is located on the side menu. You can access it from the homescreen of the App, by clicking on the profile button at the bottom right of the screen. From there, you can enter your email and password to login, or connect via Facebook or Google.

    • How can I retrieve my password?

      You will find the option to reset your password in the login form which is located on the side menu. Once you input your email address you will receive an email containing a link to reset your password. If you do not receive this email, check your spam folder, and then retry, making sure that you are inserting the right email address.

    • How can I change my password?

      You can change your password by editing your profile details. To edit your profile details, swipe from the right, or click on the Profile button at the far right of the bottom bar to access the side menu. Next, click on Settings and then My Profile. You will find a link to change your password at the bottom of the page.

    • How can I log out?

      The Logout button is located in the settings, which are accessible through the Side Menu.

    • What information do I need to provide to create an account?

      When creating an account, you only need to provide an email address and a password. If you are using Facebook or Google to create your account, no additional information is required until you make your first Booking Request.

    • Do I need to enter my credit card details when creating an account?

      No, it is not necessary. However, you can enter your credit card details at any time before your first Booking Request. No fee will be charged without your explicit consent, and in any case you should not expect to be charged before you have completed your first Experience.

    • How are my credit card details processed?

      We do not store your credit card details. They are directly passed along to our payment provider who ensures their confidentiality and safe storage. We take your privacy very seriously and that is why we use professional payment provider Braintree, which is a subsidiary of Paypal, to store your details.

    • What kind of Profile Picture should I use?

      When choosing a Profile Picture, keep in mind that this is the first impression the BiniGuide will have of you. Remember that a warm smile is an universal sign of welcome. Since this will also help the BiniGuide recognize you when you meet for the Experience, we strongly recommend using a recent picture. In addition, we kindly ask that the picture content be decent and that it does not violate our Terms and Conditions. For more information, please refer to our Terms and Conditions.

    • What will you do with my details?

      All of your information is safely stored on our servers. You can access them and modify them at any time. We value your privacy, and will never communicate your details for advertising purposes.

  • Experiences

    • What is included in an Experience?

      Every Experience is unique. It is ultimately up to the BiniGuide to decide what kind of activities they want to include in their Experience. Activities can range from restaurant visits, to museum tours, to water sports. To know exactly what is included in an Experience you should read the description of the Experience, as well as consult the included services and features. If you have any further questions you can contact your BiniGuide via Messenger, once you have sent them a booking request.

    • What is included in an Experience’s price?

      The Experience’s price includes both the base price for your BiniGuide’s time and effort, as well as other included services and features, such as admission tickets or food and beverages. In some cases a BiniGuide may indicate a maximum spending limit in the additional features and services. For example, they may indicate that the Experience price covers dinner for up to 30 euros per person.

    • In which cities are Experiences available?

      All the available cities are listed on the App’s home screen. Download the App now to start discovering your destinations.

    • What type of Experiences are there?

      The type of Experiences available vary from time to time, as well as from city to city. Our a App features different themes, but these are only suggestions and are frequently modified and updated according to availability.

    • How can I search for Experiences?

      You can search for Experiences by selecting your destination in the App’s Home Screen. You will be presented with a carefully curated selection of Tags. You can choose a Tag from the selection, or you can search for available Tags in the search bar. To make your search more specific, you can add as many tags as you you like, or even add Filters, which are located on the top right of the screen.

    • How are the prices calculated?

      All prices on the platform are calculated automatically. The price includes the rate of the BiniGuide, which is independent from the number of Travellers participating in an Experience. It also includes Additional Features and Services, which are calculated per person and therefore affect the total price depending on the number of participants. Last but not least, the price includes LocalBini’s fee, as defined in the Terms and Conditions.

    • How many people can participate in an Experience?

      The maximum number of participants per Experience is 6 for noncertified BiniGuides, while BiniGuides who present an official guide certification can have a larger number of participants. This is because certified guides have more experience, and will likely be more able to manage a larger number of people. Maintaining the high quality of the Experiences provided on our platform is very important to us.

    • How can I do an advanced search? What are filters?

      When searching for a specific type of Experience you can insert Tags into the search bar, and our search feature will provide you with the most relevant results. Additionally, you can select filters by clicking on FILTERS on the top righthand side of the screen. From there you can set additional criteria, such as the lowest price, or the most popular Experience, to narrow down your search. If you do not find what you are looking for you should consider changing or removing filters.

    • How can I know if an Experience is available?

      Generally, if an Experience is available it will appear in the search results, once you have specified the date and the number of Travellers. Upon requesting a booking, the availability will be shown more precisely, thus enabling you to easily select your preferred time for the Experience.

  • Booking an Experience

    • How can I book an Experience?

      Once you have found your perfect Experience, you can request a booking by going to the Experience Details. Tap on BOOK NOW to be guided through the necessary steps to complete your Booking Request. First, you will see a form where you can enter additional details, such as the precise time and date on which you want the Experience to take place, the number of Travellers, and the language you are the most comfortable having the Experience in. Last but not least, if you have specific requests or needs you want the BiniGuide to be aware of, you can indicate them in the comments section.

    • How far in advance can I book my Experiences?

      You can book an Experience up to 6 months in advance in the regular booking mode, and up to 24 hours in advance when using Around Me Now.

    • Can I book Experiences last minute?

      Yes, the Around Me Now function allows you to book Experiences instantly. This function reveals Experiences that are available around your current or specified location. You can use this function to book Experiences from a maximum of 24 hours in advance, up to the present time.

    • Do I need an account to book an Experience?

      Yes, you do need an account in order to book an Experience. Having an account enables us to safely store your private information, so that we may process the transaction. Additionally, having an account enables you to retrieve and keep track of your bookings across multiple devices and sessions.

    • What is a Booking Request?

      A Booking Request is a request you have to fill in in order to book a particular Experience. When completing a Booking Request, you must provide information such as the precise time and date you want the Experience to take place on, as well as the number of Travellers who want to participate in this Experience.

    • What is a Pending Request?

      A Pending Request is the request you send to a BiniGuide when you want to book their Experience. Once a BiniGuide receives your request, they have 48 hours to accept it.

    • What is an Upcoming Experience?

      An Upcoming Experience is when a BiniGuide accepts your pending request. This means that the BiniGuide has agreed to conduct the Experience you have requested on the specified time and date.

    • Where can I see my Pending Requests and Upcoming Experiences?

      All your current events, whether they are Pending Requests or Upcoming Experiences, are available in the App’s home screen. The home screen allows you to easily find and track events as they evolve from Booking Requests, to Pending Requests, to Upcoming Experiences, to Live Experiences, and eventually to Past Experiences.

    • How long does it take to respond to my Pending Request?

      Once you have sent a Pending Request, a BiniGuide has 48 hours to accept it. For Around Me Now requests have 1 hour to be accepted. In the case that the Experience is starting in less than an hour BiniGuides have up to the start of the Experience to accept it.

    • Why has my Booking Request been declined?

      As a general rule, you should not expect your Booking Requests to be declined. If your request has been declined, it is likely the case that external circumstances, such as a force majeure or a weather change, leave your BiniGuide with no alternative choice but to decline. To find out why, you can always contact your BiniGuide via Messenger, and even make arrangements with them to resend your request for a more convenient time.

    • What can I do if my booking request has been declined?

      If your booking request has been declined you can contact the BiniGuide via Messenger to find out why, or even arrange with them to resend your request for a more convenient time. Otherwise keep browsing to find the perfect Experience and start discovering your destinations.

    • Can I get in touch with a BiniGuide before my Request has been accepted?

      Yes, you can. As soon as you have sent the BiniGuide a Booking Request, you can get in touch with them using the Messenger. It is possible that the BiniGuide will contact you themselves to get to know you better. We recommend you take advantage of the Messenger to start a conversation with the BiniGuide, and share a little bit about yourself.

    • Can I withdraw my request before it has been accepted?

      Yes, Pending Requests can be cancelled at anytime before they are accepted by the BiniGuide. You can do so by opening your Pending Request details from your App’s home screen and tapping on Cancel the Request.

    • How can I communicate with a BiniGuide?

      Once you have sent a Pending Request to a BiniGuide, you can communicate with them via the Messenger. Once the BiniGuide accepts your request you will also be provided with the phone number of your BiniGuide, and the BiniGuide will be provided with yours.

    • Who can I chat with on the Messenger?

      You can use the Messenger to get in touch with a BiniGuide to whom you have sent a Pending Request or with whom you have an Upcoming Experience.

    • When can I call a BiniGuide?

      We recommend that all Travellers use the Messenger to make their first contact with their BiniGuides. Once the BiniGuide accepts your Pending Request, you can make further arrangements for the Experience by Messenger or by phone. The phone number of the BiniGuide is mostly intended to be used in the case that you need to contact the BiniGuide on the day of the Experience.

    • How will I be updated on my booking?

      You will receive push notifications and emails whenever your booking status changes or you have a new message. You will also receive SMS, in the case that you do not have internet access on your phone (roaming fees can be prohibitively high when abroad). You can optout of SMS notifications anytime in the settings.

  • Other App Features

    • What can I do on the home screen?

      The home screen is where you can start exploring destinations and discovering Experiences. It is also where you can monitor and keep track of your bookings. You will also find the main features of the App there:

      • The City Search Bar enables you to search and browse through available cities and select the city of your choice.
      • “Around Me Now” is our exclusive instant booking feature that allows you to see Experiences that are currently available around you or your selected location. It is generally intended to be used once you have arrived at your destination.
      • The Live Experience card appears on the App's Home Screen once have you started an Experience. It allows you to keep track of time, and to access the Experience End Code that is required to end the Experience.
      • Pending Request cards allow you to see your Pending Requests. Tap on a Pending Request card to see more details about your request and interact with your BiniGuide.
      • Upcoming Experience cards allow you to see your confirmed bookings and access their details by pressing on the card. From there, you can call or chat with your BiniGuide, as well as start the Experience by providing your Experience Start Code to the BiniGuide.
      • The Tab Bar comprises of five icons. It allows you to navigate among the Home Screen, your Wishlist, the BiniBlog, the Messenger, and the Side Menu.

    • How can I add or remove an Experience from the wishlist?

      When viewing an Experience’s details, tap on the heart button next to the Experience’s title to add or remove it from your Wishlist. You can go to your Wishlist at anytime to view your listed Experiences, or to remove Experiences by pressing on the heart button.

    • How can I share the App?

      You can share the App by going to the side menu and tapping on “Invite Friends”.

    • How can I give feedback on the App?

      You can rate our app on the AppStore/PlayStore. Alternatively, you can contact us at [email protected] to give your feedback and share your comments.

    • How can I communicate with the BiniGuides?

      You can use the Messenger to get in touch with BiniGuides to whom you have sent a Pending Request. We recommend that all Travellers use the Messenger to make their first contact with their BiniGuides. Once the BiniGuide accepts your Pending Request, you can make further arrangements for the Experience either by Messenger, or by phone. The phone number of the BiniGuide however is mostly intended to be used in the case that you need to contact the BiniGuide on the day of the Experience.

  • Before the Experience

    • What do I need to take with me?

      You need to have your phone with the LocalBini app downloaded on it so that the BiniGuide can scan your QR codes, which can be found in your Experience details, to end and start your Experience. This is absolutely necessary as the Experience cannot take place if you do not present your Experience’s QR codes to your Traveller. In the case that your phone runs out of battery, it would be useful for you to make a note of the alphanumerical code, which the BiniGuide can also use to scan the Experience. Regarding particular items you need to take with you, these should normally be included in the description of the Experience, in the requirements section. You could also ask your BiniGuide (either by phone or by Messenger) if there is anything not mentioned there that you need to take with you.

    • Where do I meet my BiniGuide?

      It is up to you and your BiniGuide to arrange a meeting location. We recommend you arrange an exact meeting point close to the start location of the Experience, unless your Experience includes a Personal Pickup from your hotel. To see if this included in your Experience you should check Included Features and Services.

    • What is the Personal Pickup?

      Personal pickup is when your BiniGuide picks you up at your desired location and accompanies you to the start location of the Experience. To see if this service is included in your Experience you should check the Included Services and Features.

    • What if I cannot attend the Experience?

      If you realise on the day of the Experience that you cannot attend the Experience you should contact your BiniGuide as soon as possible to let them know. You must also contact us at [email protected]. Keep in mind that if you cancel your Experience at the last minute, a refund will most likely not be possible. For more information on this, please consult our cancellation policy .

    • What if one of the other participants cannot attend the Experience?

      If one of the other participants cannot attend the Experience, the Experience will still take place, at the arranged price. For more information on this, please consult our cancellation policy.

  • During the Experience

    • When does an Experience begin?

      For the Experience to begin, you must present your Experience Start Code to the BiniGuide, which you can access from your Upcoming Experiences on the Home Screen. In the case that there is a problem with a code, you must provide the alphanumerical code of your Experience to the BiniGuide.

    • When does an Experience end?

      In order to end your Experience you must present your Experience End Code to your BiniGuide. It can be displayed by tapping on the Live Experience card on your App’s Home Screen.

    • Do I need Internet access during my Experience?

      No, you do not need to have Internet access during your experience. Your Experience Start and End Codes are the only thing you need, and they are stored in the App as soon as you book your Experience.

    • What if my BiniGuide does not show up?

      We advise you to wait 15 minutes in case the BiniGuide is late. If your BiniGuide does not appear you should call them to find out what is going on. If the BiniGuide does not reply, you should contact us at +33(0)977 198 310 or email us at [email protected].

    • What if the BiniGuide cannot scan the QR code?

      If the BiniGuide is not able to scan the QR code, you may give them the alphanumerical Experience Start and End Codes so that he can input them manually. You can see them below their respective QR codes as a seven character sequence.

    • Do I have to pay for anything during the Experience?

      You are not expected to pay for the activities included in the description of the Experience. But it might be the case that the BiniGuide imposes a maximum spending limit. For example, if the Experience includes visiting a restaurant, the BiniGuide might only be covering the bill up to 30 euros per person. Any such limitations only apply if the BiniGuide has specified them in the description of the Experience, or in the Included Services and Features. Furthermore, Travellers are expected to pay for anything that is not explicitly mentioned in the Experience description i.e. souvenirs, refreshments.

    • What if my phone runs out of battery?

      We highly recommend fully charging your phone before the Experience to avoid this issue. We also advise you to make note of the BiniGuide’s phone number as well as the alphanumerical code of your Experience in case this happens.

    • What if i cannot complete my Experience?

      In the case that you cannot complete your Experience, please inform us at +33(0)977 198 310 or at [email protected]. For information about refunds please consult our cancellation policy.

    • What about safety?

      We take the safety of our BiniGuides and Travellers very seriously. For this reason, we have dedicated a section of the BiniHive, the dedicated support forum of BiniGuides, to prepare BiniGuides for emergency situations and help them best assist you in the case of an unfortunate incident. We also provide all important emergency contacts. We advise you to make a note of them so that you can call the ambulance or police in case of an emergency.

  • After the Experience

    • How can I rate my Experience?

      After your Experience End Code has been successfully scanned you will be presented with the Rating screen. If this does not show up automatically you can press on the “Rate” button in the Experience End view.

    • Can I rate my Experience later?

      Yes, you can. To rate your Experience later click on RATE LATER. You can then rate it by going to your History and retrieving the Experience you want to rate. Once you find the Experience you want, click on Past Experience Details and then scroll down to see the RATE NOW button. Tap on it to view the Feedback screen.

    • Can I change my Rating of an Experience?

      Yes, you can change your Rating of an Experience. Use the Side Menu to access your History and retrieve the Experience whose rating you want to change. Tap on it to access your Past Experience Details and scroll down to see the RATE NOW button to view the Feedback screen.

  • Payment

Help for BiniGuides

  • Becoming a BiniGuide

    • What is a BiniGuide?

      A BiniGuide is an ambassador of their city and their passion. They are passionate and dedicated locals who want to share their stories and experiences with likeminded people from all around the world. Whether it is by offering guided tours of their city, or by offering visits to unique restaurants, shops, and other interesting places around the city, a BiniGuide understands the value authenticity. Above all, a BiniGuide aims to provide memorable experiences.

    • Who can become a BiniGuide?

      Anyone with a passion and a strong desire to share their passion can become a BiniGuide. It can be a person of any background and of any profession. The only restrictions are that the BiniGuide must be at least 18 years old, and have a good working level of English, since all Experiences have to be available in English.

    • Why should I Become a BiniGuide?

      Becoming a BiniGuide means:

      • Sharing your Passion for your City
      • Meeting like-minded People from all around the World
      • Getting Paid to offer people authentic Experiences
      • Gaining Amazing new Skills.

    • How can I register to Become a BiniGuide?

      We are looking for passionate and dedicated locals who partake in our mission to offer people experiences that go beyond travelling. You can sign up to become a BiniGuide in 3 simple steps: 1) Fill in the “Become a BiniGuide” form at the top of this page 2) If we are interested, we will call you to get to know you a little bit better 3) If the conversation goes well you will receive an invitation to our Digital Workshop!

    • What is the Digital Workshop?

      The Digital Workshop is an informative workshop that BiniGuides need to successfully attend in order to obtain access to the LocalBini platform and start creating their own Experiences. The workshop is available on the BiniHive and provides essential information on how to be a remarkable BiniGuide. To ensure the quality of our BiniGuides and the Experiences they offer, the workshop includes a short test that the BiniGuides need to pass before obtaining access to the platform.

    • How can I attend the Digital Workshop?

      To attend the Digital Workshop you first need to register to Become a BiniGuide.

  • Using the Platform

    • How can I login?

      You need to already have an account on our platform in order to login. Having a BiniGuide account is only possible once you have successfully attended the Digital Workshop.

      Web

      The login button is located on the topright corner of the homepage. [screen capture]

      App

      The login button is located on the sidemenu that is accessible from the homepage of the App. To view the side menu swipe a finger from the righthand side of the screen, or press the Profile button on the far right of the bottom bar. [screen capture]

      If you cannot see the login button, it most likely because you are already logged in.

    • How can I logout?

      Web

      On the top right corner of the homepage, click on your name to make the side menu appear, and then click logout.

      App

      The logout button is located in the settings page. The setting page is accessible from the sidemenu, which you can reach from the homepage of the App by either swiping a finger from the righthand side of the screen, or by pressing the Profile button on the far right of the bottom bar.

    • How can I retrieve my password?

      You will find the option to reset your password in the login form, which is located on the side menu. Once you input your email address you will receive an email containing a link to reset your password. If you do not receive this email, check your spam folder, and then retry, making sure that you are inserting the right email address.

    • How can I change my password?

      Web

      At the end of your profile page, in the Authorization section, you will find the option to change your password. You can directly access it here: https://localbini.com/guide/profile

      App

      Tap on your profile picture in the side menu to open your public profile. From there you can tap on the Edit button on the top left side of the screen to edit your profile from your phone’s browser.

    • What does the Dashboard do?

      The Dashboard gives you an overview of your account. It is composed of several parts:

      App

      “I’m Available Now” is meant for you to indicate that you are available for instant booking for a set time (max. 24h). Once activated, you can see the remaining time before it is deactivated again. You can change it or deactivate it any time by tapping on it.

      App Web

      The Overview Widget tells you how many Pending Requests and Upcoming Experiences you currently have.

      Web

      The Calendar Widget gives you an overview of the events of the month. When you click on it you will be directed to the C alendar.

      Web

      The Balance Widget shows you your current balance.

      App

      The Live Experience card appears on the App's Dashboard once have you started an Experience by scanning the Traveller’s QR code. It allows you to keep track of time and to end the Experience by scanning the Traveller’s QR Code at the end of the Experience.

      App Web

      Pending Request cards allows you to see your booking requests and accept (or decline if absolutely necessary) instantly. Click on a Pending Request card to see more details and interact with it.

      App Web

      Upcoming Experience cards allow you to see your confirmed bookings and access their details by pressing on the card. From there you will be able to call and chat with the Traveller as well as start the Experience by scanning the Experience Start Code.

      App

      The Tab Bar is comprised of five icons, it allows you to navigate between the Home Screen, your Experiences, your Calendar, the Messenger, and open up the Side Menu.

      Web

      Share your Passion, Create an Experience is a shortcut for creating new experiences in one click. Alternatively, you can go in the E xperiences tab and click on Create an Experience.

      Web

      A button to access your Past Experiences is available at the bottom of the page. The same function is available in the App when you tap on History on the side menu.

    • Where can I see Pending Requests?

      Pending Requests are available as cards on your Dashboard. You can find them both on the Website and on the App. Click on them to view your Pending Requests’ Details.

    • Where can I see Upcoming Experiences?

      Upcoming Experiences are displayed as cards on your Dashboard, both on the Website and on the App. Click on them to see your Upcoming Experiences’ Details.

    • What is the function of the Calendar?

      The Calendar is a useful tool that helps you better organize yourself. It shows you Pending Requests and Upcoming Experiences, and allows you to set you “Unavailability” to indicate specific times during which you are not available for bookings. When you set an Unavailability, you will not appear in the search results and Travellers will not be able to book your Experiences for that specified time. If however you activate the “I’m Available Now” function, to set your availability for instant bookings, this will override the Unavailabilities defined in your Calendar. This means that your Experiences will be available for booking both in “Around Me Now” (instant booking) and in the regular search mode, during the time “Around Me Now” is activated.

    • What is the purpose of the Messenger?

      The Messenger is one of the most efficient, fast, and easy ways to communicate with your Travellers and the LocalBini Support Team. You can use the Messenger to communicate with a Traveller as soon as he has sent you a booking request.

  • Building your Profile

    • What kind of profile picture should I use?

      We encourage BiniGuides to use pictures that emit positive emotions, or, even better, pictures in which they demonstrate their passion or expertise. Remember that the friendlier the picture, the more likely Travellers will be interested in booking one of your Experiences. We kindly ask that all pictures used are in keeping with our Terms and Conditions.

    • What do you mean by motto?

      A motto is a good way for you to indicate your main motivation for becoming a BiniGuide. Whether it is a philosophical quotation or a goofy catch phrase, a motto is an easy way of giving Travellers some insight with regards to what differentiates you and what drives you as a person. If you are using someone else’s quote or catchphrase, make sure you give credit where credit is due.

    • What if I have more than one occupation?

      You can indicate more than one occupation in your profile. Also, if you have a past occupation that you think would interest travellers you can indicate it using the prefix ‘ex’.

    • Why can’t I add a skill, hobby, or interest to my profile?

      All your skills, hobbies, and interests are expressed as tags that you can add to your profile. All tags are predefined in the platform, which means that you may not be able to input a skill if a tag for that particular skill has not yet been created. Most of the tags already exist, but should you not find something specific, please contact us at [email protected] and we will try to add your tag.

    • Is there a limit to the number of skills and interests tags I can use?

      You can use a maximum of seven tags when inserting your skills and interests. Remember that our unique algorithm is intended to match BiniGuides with likeminded people, so try to be selective and precise when including your skills.

    • What languages should I include?

      You should select only the languages in which you would be comfortable conducting an Experience. English is selected by default, as all Experiences must be available in English.

    • What should I include in the description?

      You can use the description section to emphasize key aspects of your personality and give Travellers a better idea of who you are. You can write about your interests, your occupation, and anything else you would like to share with Travellers.

    • Which postal address should I use?

      You should use the address of your main residence. Make sure you are able to regularly check the mail at the address you have entered. Your private postal address will not be disclosed to Travellers under any circumstances.

    • Why do I have to provide my bank details?

      The reason we require your bank account information is because once your start receiving money for Experiences, you will eventually wish to withdraw your balance. We therefore require this information so that we can transfer the money to your account.

    • How are my bank details processed?

      Your bank details are safely stored in our servers and are only accessible to you and our withdrawal processing team. They can only be used to transfer money to your account. Under NO circumstances will they be used to withdraw money from your private bank account.

  • Creating an Experience

    • How can I create an Experience?

      Creating an Experience is a userfriendly process that is intended to give BiniGuides the flexibility required to make their Experiences as authentic as possible.To create an Experience on our platform you must first login using your BiniGuide account details. You will find the “Create an Experience” button at the bottom of your Dashboard. Alternatively, you can go the Experience tab, and click on “Create a New Experience”.

    • What kind of Experience can I offer?

      We encourage BiniGuides to draw on their own passion and knowledge when creating Experiences. Remember that the goal is to provide unique and authentic Experiences that will open Travellers’ eyes and help them discover cities from an insider’s perspective. The kind of Experience you choose ultimately depends on your own interests and field of expertise.

    • What can an Experience include?

      The activities you choose as part of your Experience should be based on your own interests and values. It can be anything from a guided tour of the city in an hour, to a visit to a particular restaurant or museum, to an outdoor activity. You should really try to draw on your areas of expertise to ensure the high quality of your Experience. Furthermore, when creating an Experience you should consider cultural and religious specificities, and try to make your experience as accessible as possible. Our final recommendation is that you dare to be original, dare to be authentic, and most of all dare to be yourself because what ultimately differentiates you as a BiniGuide is your own unique personality.

    • How long should an Experience last?

      An Experience can last from 30 minutes to 24 hours. When setting the duration, BiniGuides should take into account the time required for the activities, transportation time, waiting lines, lavatory breaks, refreshments, etc. To increase your chances of bookings, we advise you to vary the duration of the Experiences you are offering. You may even offer a short and long version of the same Experience.

    • What should I include in the description of the Experience?

      In the description of the Experience you should enlighten the traveller on what exactly it entails. Describe the activities involved, as well as food and beverage breaks if included. Be as specific and accurate as possible, and do not under any circumstance intentionally mislead your Traveller. It would also be a good idea for you to include a short explanation of why you chose to offer this particular Experience.

    • What should I include as Requirements?

      The Requirements section is where you should indicate if your Travellers needs to bring along specific items that are essential to their participation in the Experience (i.e. equipment, or a particular type of shoes). Please keep in mind that your Travellers will have to carry these items throughout the Experience, so you should only include items that are practical to carry around.

    • What kind of picture should I use for my Experience?

      You should choose a high quality photo that accurately represents your Experience. The picture can be retrieved from online sources, and need not be a “realtime” photo from the Experience itself. You should never choose a photo that may mislead Travellers with regards to the contents of your Experience. Please refer to the profile picture guidelines in the terms & conditions regarding the content restrictions.

    • What is a BiniTreat?

      BiniTreat is a small gift or a surprise the you must provide to their Travellers to make their Experience even more memorable. Ideally this should be an item and not an activity, such as a small souvenir or a local pastry. You should consider the cost of this treat when calculating your base price, as the BiniTreat should not come at an additional cost for the Travellers.

    • What is meant by Personal Pickup?

      Personal pickup means greeting your Travellers at their desired location by any means available, and escorting them to the location where the Experience will begin. If you wish to provide this service, you should indicate it in Included Features and Services.

    • How much can I charge for my Experience?

      It is ultimately up to the BiniGuide to decide how much he or she wants to charge for an Experience. As quality is the key component of all the Experiences offered on the LocalBini platform, it is essential that the cost of the Experience is proportional to the quality. The total price of your Experiences is your base price, plus Included Features and Services.

    • How much commission does LocalBini take?

      LocalBini charges 19% commission on the total price of an Experience. For example, if your Experience costs 100.- , the commission charged will be 19.- . For your convenience, we withdraw the commission directly, meaning that in the aforementioned case you would receive 81.- .

    • Do I have to cover all the costs of the Experience?

      Travellers are not required to pay for anything during the Experience. Therefore, if your Experience includes any additional costs, i.e admission tickets, transportation, food and beverages, you should include these costs in the Included Features and Services. This cost will be added to the base price of the Experience.

    • How do I decide my base price?

      The base price represents your main remuneration. When estimating this price you should take into account the uniqueness of your offer, the added value of your knowledge and expertise, the cost of your BiniTreat, and the overall time and effort you will invest in creating and conducting this Experience. Keep in mind that the base price is fixed and does not changing according to the number of people participating in an Experience.

    • What are Included Features and Services?

      This is where you should list all costs included in your Experience, such as food, gas, transportation, tickets, admissions, and any other extras. This cost will be added to the base price of the Experience. Make sure you do not omit something, as the Traveller is generally not expected to pay anything during the Experience itself. If you are providing an activity that includes a cost limit, i.e. restaurant visit you should customize the title of your service to indicate that. For example, if you are only paying 30 euros per person at a restaurant, your title should read: Restaurant (up to 30 euros). The Included Features and Services are calculated per person.

    • In what language can I do the Experience in?

      When creating an Experience, you only have the option to chose among the languages you have already indicated you can speak when you created your profile. By default, all Experiences must be available in English.

    • How many people can participate in an Experience?

      Depending on the activities your Experience involves, the number of people who can participate may vary. Please be aware that for noncertified guides (i.e. BiniGuides who have no official diploma and no experience as tour guides) the maximum number of people allowed is six. BiniGuides who provide an official guide certification from a recognized body can offer Experiences to a larger number of participants.

    • What is meant by preparation time?

      In the preparation time you should indicate the minimum notice you will require before conducting an Experience. Try to be as realistic as possible and factor in potential causes for delay, such as delays due to traffic, time required for purchasing tickets, time required for you to get to the start location of your Experience etc.

    • How long must an Experience last?

      An Experience can last from 30 minutes to 24 hours.

    • How can I calculate the duration of my Experience?

      When calculating the duration of your Experience you must take into account external factors such as different walking paces, queues, traffic etc. A good way to estimate the duration of your Experience is to test it by walking it out beforehand.

    • How do I determine the Availability of my Experience?

      When choosing the Availability of your Experience, you need to indicate on which hours, days, or weeks you want to conduct your Experience. When setting your Experience’s availability, you should also consider external factors, such as opening times. For example, if you are offering a museum tour you should check the opening times of that museum. If you are offering a visit to a swimming pool that is only open during the summer you should indicate this in seasonal availability. Make sure to provide accurate information as this will affect the quality and ratings of your Experience. Your Availability is also important for the Around me Now function of the App.

    • What is Seasonal Availability?

      In seasonal availability you can indicate the period of time during which your Experience will be available. For example, if you are offering an Experience in a swimming pool that is only open during the summer, you must indicate that the Experience is only available from June to August.

    • What does weather sensitive mean?

      You should indicate that your Experience is weather sensitive if you believe that weather conditions will affect the quality, or even your possibility of you offering your Experience.

    • Why can’t I submit my Experience?

      If you cannot submit your Experience, it is most likely because you have not completed all the required fields. To amend this, you should review your Experience and check if there are any incomplete fields. You will also see a notice at the top of the page warning you that you have not provided all the necessary details. Once you have completed everything, try submitting again. You can always save your Experience as a draft and complete it a later stage.

  • Managing your Experiences

    • How can I monitor the status of my Experience?

      Once you submit an Experience, it has to be reviewed and validated by our team. You can view the status of your Experience in the second tab, below the title of your Experience, or at the top of the Page when you click to view a specific Experience.

    • Can I modify an Experience once it has been listed?

      Once listed, you can still make amendments to your Experience. To do so, click to view your Experience, and click on the “modify” at the top of the page. Please keep in mind that any modifications to your Experience have to be reviewed and validated by our team, before your Experience can be publicly listed again.

    • Can I unlist my Experience?

      Once you have listed an Experience you have the option to “Unlist” it. You can do so by clicking to view your Experience, and then selecting “unlist” at the top of the page. Please keep in mind that this does not mean that Pending Requests and Upcoming Experiences will be cancelled as well. It simply means that your Experience is no longer visible to the public, and that there is no possibility of new bookings.

    • Why is my Experience listed as a “draft”?

      If your Experience appears as a draft, it either means that you are still working on it, or that you have left some fields uncompleted. To submit your Experience you must first enter all the required information and then click on submit. Another possibility, is that your Experience has been reviewed and returned as a ‘draft’ with comments by our team on how it can be improved, before it can be listed.

    • What does it mean if my Experience is “Sent for Review”?

      If your Experience appears as ‘sent for review’ it means that you have successfully submitted your Experience, and it will soon be reviewed by our LocalBini team.

    • What does it mean if my Experience is “Under Review”?

      If your Experience appears as ‘under review’ it mean that our team is in the process of reviewing your Experience.

    • How will I know if my Experience has been validated?

      To see if your Experience has been validated, login to your BiniGuide account, open the Manage my Experiences tab, and check the status of your Experience. If it appears as “Listed” it means that your Experience has been validated by our team.

    • What is a Pending Request?

      A pending request is a request sent by a Traveller who wants to book your Experience. Once you receive a request, you have 48 hours to accept it.

    • How will I know if I have a pending request?

      You will be notified as soon as you have a Pending Request. You can view your requests on your Dashboard, as well as on your Calendar. When you click on the Pending Request you will see all the details of the request, including date and time and Traveller specifications. Click on the Pending Request to accept or decline it, as well as to chat with your Travellers.

    • How long do I have before I have to accept a request?

      Once you receive a request, you have 48 hours to accept it. If you do not accept it within 48 hours, the request will be automatically declined.

    • How do I accept a Pending Request?

      To accept a Pending Request, you must view the Request, either by going on your Dashboard or on your Calendar, and then click on “accept” at the end of the page.

    • Can I decline a Pending Request?

      Declining a request is strongly discouraged, as we want to accommodate the needs and wishes of our Travellers as much as possible. You should only decline a request if there is no alternative option.

    • What if my Traveller requests an Experience on a Public Holiday?

      If it is not possible for you to provide the Experience on a Public Holiday you should inform your Traveller that it is not possible for you to conduct the Experience on that day. The Traveller is then expected to cancel their request, and send a new request for a different day.

    • What is an Upcoming Experience?

      An Upcoming Experience is when you accept a Pending Request sent by a Traveller. This means that you have agreed to conduct the Experience the Traveller has requested, at the specified time and date.

    • What should I do once I receive an Upcoming Experience?

      Once you accept a Pending Request, it will be automatically added to your Calendar as an Upcoming Experience. Keep in mind that as soon as you have accepted the Traveller’s request, the telephone number of the Traveller will be made visible to you, and your own number will be made visible to the Traveller. You can therefore either contact the Traveller by phone, or via the Messenger. Ideally, you should contact your Traveller within 24 hours to confirm the dates and time of the Experience and try to get to know them better.

  • Other Tools and Functions

    • How can I promote my Experience?

      You can promote your Experience through selected social media channels as soon as your Experience is listed. To promote it on the App, you can use the sharing function and choose the social media channel you would like to promote your Experience on. To promote it on the website, you must login to your BiniGuide account and the “Experiences” tab. There, you will find the option to select which social media platform you would like to share your Experience on.

    • Why is the Calendar useful?

      You can use the Calendar to indicate your personal Unavailability and to view Pending Requests and Upcoming Experiences. Your Unavailability is shown in grey, Upcoming Experiences are shown in yellow, and Pending Requests are shown in white.

    • How do I use the Unavailability function?

      Indicating your Unavailability essentially gives you complete control over your schedule. You can use the Unavailability tool to indicate particular hours, days, or weeks during which you will not be available to offer your Experience. This is where you should indicate any appointments or engagements that come up. It is important that you add any upcoming appointments or engagements to your calendar, so that you do not receive booking requests for that time. For example, if you are offering an Experience on Saturday evenings, but have a birthday party coming up on one particular Saturday evening, you should indicate on your personal calendar that you are unavailable that evening.You also have the option of setting a Recurring Unavailability, and adding a label to provide further information. For example, if you are offering an Experience on weekends, but have an appointment every Saturday at 10 a.m. you can set a recurring unavailability for that time under the label ‘appointment’. Your Unavailability is shown on the Calendar in grey.

    • How is the availability I indicate in the Calendar different to the availability I indicated when I created the Experience?

      The Calendar allows you to have complete control over your schedule. While, when creating an Experience you may have indicated that you can offer it every Saturday, it might be the case that on one particular Saturday you have an important engagement. The Unavailability function in the Calendar allows you to indicate that engagement, so that you do not receive booking requests for that particular Saturday.

    • How can I see Upcoming Experiences on the Calendar?

      Upcoming Experiences are shown on your Calendar in yellow.

    • How can I see Pending Requests on the Calendar?

      Pending requests are shown on your Calendar in white.

    • What is Around Me Now?

      Around Me Now is a function of the App that allows Travellers see Experiences that are currently available around them, or around a specific location they have selected. Travellers can use this function to instantly book an Experience on that same day, or even in that same hour. Around Me Now Experiences can be booked from maximum 24 hours in advance.

    • How can I become available for the Around Me Now Function?

      For your Experience to be listed on the Around Me Now Function, click on “I’m Available Now” in the App Dashboard. For this function to work, you must also enable GPS tracking so that the App can calculate your distance from the location the Traveller is searching for.

    • What happens when I select “I’m Available Now”?

      When you choose to display yourself as Available Now, your experience will be listed when the Traveller use the Around Me Now function near the starting location of your Experience. If you choose to activate this function you should expect to receive bookings at any moment, and remain available for conducting an Experience at any given time.

    • Can I decline an Around Me Now request?

      Around Me Now requests can be declined, but we recommend that BiniGuides do not decline requests unless absolutely necessary.

    • How much notice will I given before an Around Me Now Experience?

      The amount of notice you are given before an Around Me Now Experience depends on the preparation time you indicated when you created the Experience. For instance, if you have indicated that an Experience requires only ten minutes preparation time, then you will receive a minimum of ten minutes notice before the start of an Experience.

    • How much time do I have to respond to an Around Me Now Request?

      When you receive an Around Me Now Request you generally have to up to one hour before the Experience the latest to respond. If you receive a request to conduct an Experience within one hour or less, then you have up to the start of the Experience to respond.

    • How can I contact Travellers?

      In the third tab of your BiniGuide Account page you will find the Messenger, which is a dedicated chat space. You can use this function to get in touch Travellers who have requested a booking, before and after you accept their booking request.

    • How will I know if a Traveller is trying to contact me?

      If a Traveller is trying to contact you, you will receive a notification. The type of notification you receive depends on your indicated preferences.

    • What is the purpose of the messenger (third tab)?

      The third tab of your BiniGuide Account page allows you to get in touch with Travellers who have requested a booking so that you can get to know them better. We advise you to start a conversation with your Travellers as early on as possible. It is highly likely that the Travellers will contact you themselves once they have requested a booking. They may use this opportunity to get to know you better, or ask any questions they have regarding the Experience. We strongly advise you to to acknowledge their message within 24 hours and provide a response within 48 hours the latest. In your response, try to be as helpful as possible. Keep in mind that the better service you provide to your Travellers, the better your ratings, thus the better your chances for more bookings. Also, when chatting with your Traveller you should try to maintain a friendly and polite tone, while keeping in mind that English may not be the first language of your Traveller.

    • What is the BiniHive?

      The BiniHive is a forum where BiniGuides can find useful information, as well as chat and exchange tips and information with each other. Our team is also available for answering any questions the BiniGuides cannot resolve amongst themselves. You will receive full access to the BiniHive once you have successfully attended the digital workshop.

    • How can I access the BiniHive?

      You will receive full access to the BiniHive once you have successfully attended the digital workshop. You will receive an email notification to setup your account once you pass the digital workshop test.

  • Preparing for an Experience

    • What should I do before an Experience?

      Before an Experience you should consult both the “24 hours before the Experience” and the “Tips to Providing a Memorable Experience” checklists in the BiniManual to ensure that you are fully prepared for the Experience you are about to conduct. Go to the BiniManual.

    • How do I contact my Travellers?

      You can either contact your Travellers via the Messenger function provided both on the website and the App, or by phone. Keep in mind that you can only contact Travellers via Messenger once they have sent you a Pending Request. Once you accept their request, you will also be able to see their phone number.

    • Do I have to make all booking and reservations in advance?

      It is necessary that you make all necessary bookings and reservations at least 48 hours before the Experience. We also encourage BiniGuides to confirm bookings and reservations at least 24 hours before the Experience. Keep in mind that Travellers are not expected to pay for anything during the Experience. Any additional costs (i.e. Tickets, food and beverages) should be indicated in Included Features and Services when creating the Experience.

    • What if there is an event (i.e. demonstration) that will affect my Experience?

      We advise BiniGuides to check the news for any events or external occurrences that may affect their Experience at least 24 hours prior to the Experience. In the case that there is a disturbance you should attempt to plan around it, and inform both the LocalBini team and the Traveller if there is any change to the Experience because of this (i.e. duration). To inform us of any change to the Experience, or in the case that an Experience has to be cancelled due to external circumstances, please contact us at [email protected]. For information about refunds and payments please consult our cancellation policy.

    • What if the Traveller has any specific condition that might prevent them from enjoying or fulfilling the Experience?

      If the Traveller has any specific condition i.e. allergies that may affect their enjoyment of the Experience you need to discuss this directly with the Traveller. You should do your best to accommodate you Traveller and provide alternative solutions.

    • What do I need to take with me?

      First of all, you will need to take your phone (with the LocalBini app downloaded on it) so that you are able to contact your Travellers, as well as scan their QR codes at the start and end of the Experience. Also, depending on what activities your Experience entails you may need to take specific materials or equipment with you. If necessary, you can also take informative pamphlets or interesting articles to share with your Travellers. Also, do not forget to bring along a BiniTreat for your Travellers to make their Experience even more memorable.

    • Where will I meet my Travellers?

      It is up to the BiniGuide to arrange their meeting location with their Travellers. For a truly memorable Experience, we recommend you provide Personal Pickup, by which you meet your Travellers at their accommodation or desired location and accompany them to the start location of the Experience.

  • Conducting an Experience

    • What if I am running late?

      If you are running late you should call your Travellers and inform them using the call function on the LocalBini app. Keep in mind that your delay should not interfere with the duration of your Experience.

    • What if I cannot make it to my Experience?

      If you cannot make to the your Experience due to a Force Majeure, you should call your Traveller and let them know as soon as possible. You can contact them using the call function on the App. You should also inform our team at [email protected]. With regards to cancellations and refunds, please consult our cancellation policy.

    • How can I contact my Travellers?

      You can contact your Travellers via the Messenger, or by using the call function in the App. On the day of the Experience we advise you to contact the Travellers by phone.

    • What if my phone runs out of battery?

      You should make sure that your phone is fully charged before the Experience. Under no circumstances must you leave your phone at home, otherwise you will not be able to scan your Traveller’s QR code. A good idea would be for you to carry a portable charger with you.

    • How will I recognize my Travellers?

      You should contact your Travellers 24 hours prior to the start of the Experience to exchange information about where you will meet and how you will recognize each other.

    • What if my Travellers do not show up?

      If your Travellers do not show up you should inform us at hel[email protected]. If the Travellers did not cancel the Experience in due time, you should still expect to receive payment for your Experience. For more information regarding payments and refunds please consult our cancellation policy.

    • What if one or more of my Travellers do not show up?

      If one or more of your Travellers do not show up you should conduct the Experience as planned. You should still expect to receive full payment for your services. For more information regarding payments and refunds please consult our cancellation policy.

    • What if my Travellers are late?

      We advise BiniGuides to discuss a provisory plan for delays with the Travellers before the Experience. A general rule is to give Participants a ten minute “late margin” before starting the Experience. After the ten minutes have passed, you are only required to wait for the participants to arrive if you have previously agreed to wait for them. The impact of the delay on the duration of the Experience is to be discussed between you and the Traveller.

    • Why should I scan the Traveller’s QR code?

      It is necessary to scan the Traveller’s QR code both at the start and the end of the Experience, so that we can know that the Experience has taken place as planned. Scanning the QR codes is necessary for your remuneration, as it provides proof that the Experience has taken place.

    • When should I scan the Traveller’s QR code?

      Ideally, you should scan the Traveller’s QR code as soon as you reach the start and end location of your Experience.

    • How can I scan the Traveller’s QR code?

      You can scan the Traveller’s QR code using the LocalBini app. To do this, go to the app and click on ‘scan the code’.

    • What if the Traveller cannot provide the QR code?

      If the Travellers do not have their phone with them, or for some reason cannot provide the QR code, they can give you the alphanumerical code, which you can insert manually in the App. In the case that the Traveller can provide neither the QR code nor the alphanumerical code you should contact us before starting the Experience.

    • What if I forgot to scan the QR code?

      If you forgot the scan the QR code at the start of the Experience, you should scan it at the end of the Experience and inform us about the omission at [email protected]. In the case that you forgot to scan the QR code entirely you should contact us to let us know.

    • How can I make my Experience as memorable as possible?

      Both our Digital Workshop and the BiniManual provide you with advice and tips on how to provide high quality Experience. You will find both the Digital Workshop videos and the BiniManual on the BiniHive. We advise our BiniGuides to go through this material thoroughly before conducting an Experience.

    • What should I do in case of an emergency?

      Regarding emergencies, we advise all BiniGuides to note down all emergency numbers providedhere, as well as consult the safety and emergency section on the BiniHive. In the case of an emergency you should attempt to provide assistance to the Travellers to the best of your ability. If there is nothing you can do you should contact the appropriate authority as soon as possible. You should also inform us about any occurring incidents at [email protected].

    • What if an Experience gets disrupted or has to be cancelled?

      If an Experience gets disrupted or has to be cancelled you should let us know at [email protected]. Regarding the possibility of a refund, please consult our cancellation policy.

  • Payment

    • When and how will I be paid for my services?

      Payment from the Travellers is collected through a Paypal service called Braintree. The Traveller’s credit card will be charged 24 hours after the Experience is over. The amount will then be added to your LocalBini balance.

    • How can I withdraw money from my account?

      You can choose to withdraw the money from your LocalBini account and have it transferred to your bank account by going to your LocalBini profile page. Keep in mind that in the first few months following our launch, we will be processing transactions manually. Therefore, even though you can withdraw your money at any point during the month, the money will be transferred to your account on the 25th of each month. To receive your balance regularly, make sure to click to withdraw your money by the 20th of each month the latest, so that you receive your money by the 25th. Once our process is automated, you will be able to receive your money more frequently.

    • Do I have to declare the money I earn through LocalBini?

      We require all BiniGuides to declare any income generated via our marketplace and be fully compliant with relevant and applicable tax regulations.

    • How much commision does LocalBini charge?

      LocalBini charges 19% commission on the full amount of the transaction, including VAT.

  • Feedback and Follow-Up

    • Do I have to do anything once the Experience is over?

      We advise you to contact your Travellers within 72 hours after the end of the Experience for a followup. Following-up on your Travellers is a great way to ensure the high quality of your service. Ideally, you should contact your Travellers within 24 hours to ensure that they got home okay. You can take this opportunity to thank them for choosing your Experience and wish them safe travels. This will increase your chances of receiving good feedback, and higher ratings, from your Travellers.

    • How can I promote my Experience?

      We encourage our BiniGuides to promote their Experiences both during, before and after an Experience, to increase their chances of more bookings. You can share your Experience using the social media buttons located on both the App and the website. Another great way to promote your Experience and your BiniGuide profile is to take pictures during the Experience, (as long as the Traveller concedes) and share them on social media using #localbini.

    • Will I receive feedback from the Travellers?

      You should expect to receive feedback from your Travellers. Feedback can be in the form of star ratings, and/or written comments. You can view this in the history of your Experiences on the website or on the App. For the time being, this rating will not be publically visible on the platform. It will however serve to help our team monitor the quality of the Experiences provided and provide you with the tools necessary to improve your Experience, in the case that you are given negative feedback.

    • Will the feedback I receive be visible on my profile?

      For the time being, feedback will not be publically visible on the platform. It will however serve to help our team monitor the quality of the Experiences provided, and provide you with the tools to improve your Experience in the case that you are given negative feedback.

    • How can I give feedback to LocalBini?

      You are welcome to share feedback from the Experience, as well as any general comments and remarks you may have about the Platform. Please send us your feedback at [email protected] or visit the BiniHive to share your experience with other BiniGuides.

    • What about my safety?

      At LocalBini, we take the safety of our BiniGuides very seriously. For more information on how we try to assure the safety of our BiniGuides please consult our Safety Policy on the BiniHive.

Safety and Emergency Procedures

At LocalBini, we take the safety of our Travellers and BiniGuides very seriously. That is why we have a dedicated Safety and Emergency section of the BiniHive to assure the safety of both Travellers and BiniGuides. Go to our safety section on the BiniHive.

Emergency Contacts

Paris

Emergency doctors (SOS Médecins): +33 1 43 37 77 77
SAMU (Ambulance): 15
Police: 17
Fire: 18
General Emergency: 112 (EUwide emergency number)