Can I cancel an Experience?
You can cancel your Experience at any time. However, to be fully refunded you need to check the Cancellation Policy that is applicable to your Experience that you booked. You can do so by going to your booking where it displays until when you can cancel and get a full refund.
Important: The refunded amount may be deducted by any non-recoverable upfront expenses (e.g. tickets) made by the Local Host during the preparation of the Experience. Please check the Experience description.
Who sets the Cancellation Policy?
The Cancellation Policy per each Experience is provided by the Local(s).
How can I cancel my Experience?
Please ensure you are aware of the Cancellation Policy that is applicable to every single Experience.
If you have booked your Experience directly on the LocalBini website, you can cancel your Experience by going directly to the booking and cancelling it.
Where can I find the Cancellation Policy for a specific Experience?
It’s always displayed and shown before making a booking for a specific Experience as shown in the picture below, highlighted in yellow.
Where can I find the Cancellation Policy for an existing booking?
It’s available always on the booking details page in My bookings section as shown on the picture below, highlighted in yellow.
Refund Policy
If you cancel the Experience outside of the Cancellation Policy specified in the Experience, you are not eligible for a refund. Please note the time zone applied is the one of the location of the Experience that you booked. Refunds take up to 14 days to be processed.
In the case that the Local has already made non-recoverable upfront costs in preparation for the Experience, such as tickets or transportation costs, upon providing proof of payment, the Traveller is obliged to reimburse the Local Host.
Therefore, the refund amount will be deducted by such non-recoverable upfront costs.
Can I amend or make changes to my booking?
You can change the number of Travellers participating in the Experience. However, the difference in cost will need to be paid for at the time of amending the booking. In order to make changes or amendments to an existing booking, please call us at +41 71 508 70 13 or fill out this contact form providing the ticket number (Booking ID) and the security code which is shown above the QR code on the ticket. We are open Monday to Friday from 08:30 am until 5:00 pm Zurich time.
Any change to the time or date of the Experience is to be arranged directly with the Local Host, and is dependent upon their availability. If the Local Host is not available for the new time or date, you will have to cancel the booking. This booking will be only refunded if the changes were made within the timings stated according to the Cancellation Policy applicable to your booking.
Any changes made to your booking must be sent to us here.
Can I cancel an Experience once I have accepted it?
For the time being, Locals cannot cancel an Experience. Should you have a last minute emergency, please directly contact your Traveller and contact us here or call us at +41 71 508 70 13.
What if the Traveller wants to amend the booking?
If the Traveller wishes to amend any details of their booking, i.e. start time or meeting location, they will contact you on the telephone number entered in your profile account. If you are able to accommodate their amendments, then confirm with the Traveller that the changes have been accepted. Also, please notify us by contacting us here. Also, for any amendments regarding the number of people in the group, please ask the Traveller to contact us so that we can reflect it in the system on your behalf.
What happens if the Traveller cancels a BiniPool Experience?
If the Traveller cancels the BiniPool Experience booking more than 12 hours before the start of the Experience, the Traveller is refunded 100% and neither LocalBini nor the Local receive any compensation.
If the Traveller cancels the BiniPool Experience booking less than 12 hours before the start of the Experience (in the time zone of the Experience), the Traveller is not refunded and the Local receives the full expected earnings.
What happens if the Traveller cancels a Unique Experience?
If the Traveller has cancelled a Unique Experience within the time limits set in the Experience setup, they will receive a 100% refund and neither LocalBini nor the Local receive any compensation.
What if I have already paid for some upfront costs?
In any situation where the Traveller cancels and the Local has already made non-recoverable upfront costs in preparation for the Experience, such as tickets or transportation costs, upon providing proof of payment, the Traveller is obliged to reimburse the Local. LocalBini will act on behalf of the Local and ensure that the Local gets the refund.
This clause applies in the case that an Experience needs to be cancelled or amended due to unforeseeable and/or external circumstances (i.e. earthquake, strike).
If the time or date of the Experience has to be changed the Local must make the necessary arrangements directly with the Traveller(s) and then inform us here
or call us at +41 71 508 70 13 so that we can update the system.
If there is no alternative to the Experience being cancelled the transaction will be annulled and no payment will be taken. LocalBini reserves the right to determine when there is no alternative to cancelling an Experience.
LocalBini reserves the right to determine when this clause applies.